Naza Care Connect
Streamlining Care Home Operations to Enhance Support for Young People
UX Design
B2B
SaaS
Dashboard Design
Healthcare Tech
Overview
This project enhances care home operations by supporting young people’s well-being. It streamlines tasks like medication logs, financial tracking, staff management, and session planning for efficient care delivery.
My Role
Designed UX from scratch, 0→1.
Used Ant Design System to jump start.
Simplified workflows for staff and admins.
Created wireframes and interactive prototypes.
Worked with PMs, Devs, and QA to deliver the product.
Timeline
Aug 2024 – Jan 2025.
Rolled out across care homes in London.
Outcome
48.7% reduction in daily data entry time (from 80 mins to 45 mins).
65.8% faster report generation (from 3 hrs/week to 1.6 hrs).
More time for direct care, improving service quality.
Problems
Business Problem
No central system. High admin costs. Frequent errors. Paperwork slowed everything down. Compliance risks grew. Service quality dropped. The organization needed a fast, reliable digital system.
User Problem
Care home staff used outdated tools. Excel, Word, OneDrive. Tracking tasks, logging meds, and scheduling shifts took too long. Mistakes happened. Reports got delayed. Compliance suffered. Less time for care.
Key Features Designed
Dashboard
Staff needed quick access to tasks, incidents, and schedules. The dashboard puts high-priority actions front and center. Everything in one place.
Staff Rota Management
Scheduling was chaotic. We built a drag-and-drop tool. It sends alerts for conflicts and tracks leave. No more last-minute surprises.
Medication Tracking
Missed doses were a risk. Now, staff log medications. They track completion (completed, pending, missed). Automated reminders prevent errors.
